Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return or refund, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition or is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Shipping returns
Any item or complete order can be returned within 14 days, without the need to provide a reason for the return.
To return your product contact us within 14 days after ordering the product to communicate your which to return. We will then confirm the address it should be sent to. Normally you should mail your return to:
Maya World Trading B.V.
2031BZ Haarlem
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will ask for confirmation of your banking details by email before transferring the refund to your account. Within 10 days after we have received confirmation of the banking details for an approve refund, we will transfer the refund accordingly.